Shipping & Returns
At Scanlan Wool, we want you to be happy with your purchase.
Our returns policy set out below is subject to any rights you may have under the Australian Consumer Law.
If for any reason you change your mind, we will accept a return of any full priced item within 14 days of receiving it, subject to the following conditions:
The item must be returned within 14 days of receiving your order. Unfortunately we are unable to allow refunds on items over 14 days. You need to email us PRIOR to sending the return at firstname.lastname@example.org
The item must be returned in the same condition that you received it. If there are any marks on the garment we will assume the garment has been worn / used and it will not be eligible for a refund.
- International orders (outside of Australia) are FINAL sale (no return).
- Discounted or SALE items are considered FINAL sale and cannot be returned or refunded.
- We do not refund original shipping fees.
How to return your order?
To apply for a return, please email us at email@example.com within 14 days of receiving your order. Be sure to include your original order details, name, address, + a reason as to why you wish to return your purchase.
Once we acknowledge your return, please email us a tracking number for your return package. We hold no responsibility for your return if it is lost in transit and strongly suggest you choose a method of postage that you can track.
Once your return is received we will send you an email to notify you that we have received your returned item. We will also advise on the status of your refund – approved or not approved. If approved, your refund will be processed + a credit will be applied to your original method of payment.
Please also note, that the cost of the original shipping method you chose at the time of purchase is not refunded + we do not cover the cost of returning your item/s.
Returns to be sent to:
4 Chamberlain Street
O’Connor WA 6163
Unfortunately if your own logo has been embroided on the swoolly we cannot refund - unless there is a quality issue that is unforseen.
If it is simply a size issue, and logos are not involved then we will be happy to exchange.
If your own logo has been embroided on your SWOOLLY, then unfortunately we cannot exchange for a different size or colour.
We will dispatch your order within 7 to 21 days, depending on logo requirements.
If you have any questions or if there’s anything we can help you with regarding shipping, please send us an email any time at firstname.lastname@example.org
DOMESTIC (Within Australia)
Standard Shipping: $9.00 flat rate for one SWOOLLY
$12.85 for up to 5 Swoollys.
We ship to New Zealand, USA, Canada, Asia Pacific, UK & Selected European Countries.
International Standard: $35.00
Note that all product prices indicated and payments made on this site are in Australian Dollar currency.
You must provide a contact phone number, or we will not be able to send your parcel.
Shipping internationally does mean that you may be required to pay customs and import taxes.
Please note: when orders shipped internationally reach your destination country, they may be subject to customs charges and clearance procedures that can cause delays beyond original delivery estimates.
Scanlan Wool cannot be held responsible for any custom duties, foreign taxes or other fees which may be enforced. These will remain the responsibility of the customer. Please contact your local customs office for further information.